Delivery & Returns

UK Trade Delivery

  • Free delivery on orders over £200

  • £10 delivery charge on orders under £200

  • Orders are delivered via UPS

  • Delivery time: 3–5 working days from despatch

We aim to despatch trade orders within 5 working days. Delivery times are estimates and may vary during peak periods.

If you require delivery by a specific date, please contact our sales team before placing your order. While we will try to assist, this cannot be guaranteed.

Seasonal & Bank Holiday Delays

Orders placed around UK Bank Holidays and the Christmas period may experience delays. Please allow additional time when ordering during these periods.

No Sale, No Return (Trade Orders)

All trade orders are supplied on a no sale, no return basis.

  • Trade orders cannot be returned due to a change of mind

  • If you need to amend or cancel an order, this must be done before the order is despatched

  • Once an order has been despatched, it can no longer be cancelled

Returns, credits, or refunds will only be considered if:

  • Goods arrive damaged, or

  • Items are missing or incorrect upon delivery

Damages, Missing Items & Delivery Discrepancies

If your order arrives damaged, incomplete, or incorrect, this must be reported within 3 working days of receipt.

Please report issues by:

When reporting an issue, please include:

  • Your order number

  • Business name and contact details

  • Clear images of the damaged goods and packaging

  • Details of any missing or incorrect items

Once received, we will assess the claim and, where appropriate, arrange:

  • Collection of the affected goods, and

  • A credit note or refund

Any discrepancies not reported within 3 working days may not be eligible for investigation.

Important Notes for Trade Customers

  • All deliveries should be checked immediately upon receipt

  • Claims made outside the stated timeframes may be declined

  • Liability cannot be accepted for issues reported late

Your statutory rights remain unaffected.